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Return Policy
If within 30 days upon ordering you are not satisfied with your order,
please contact Customer Service at 888-855-3545, or email
info@testing-kits.com for
return instructions. No exchanges/returns after 30 days of purchase.
Please examine all products upon receipt. If the package shows signs of
damage, do not accept the shipment unless you can determine that the
product inside is actually undamaged. Damaged shipments must be reported
to Customer Service and the Carrier within 72 hours of receipt. A
signature may be required for acceptance of delivery.
Important: Merchandise returned without a Return Merchandise Authorization
(RMA) number issued by Customer Service, or shipped back to the wrong
location, will not be accepted.
Return Policy Requirements:
1) Please call Customer Service at 888-855-3545, or email for an RMA
number (valid for 15 days) and a return shipping address. The RMA# is to
be placed on the outside package. Enclose a signed copy of this form.
Items cannot be shipped back to some outbound distribution warehouses. Any
returns sent to those locations will be refused, and you will be subject
to additional shipping fees.
2) All returnable items must be in "unused" or "as new saleable" condition
in the original box or packaging including the manuals, accessories,
warranty information, and filters (if applicable).
3) Once the returned item is verified to be in "unused" or "as new
saleable" condition, applicable credit will be issued to the customer's
credit card. Customers should allow 30 days for a refund to appear on
their statements.
*** Return Policy ***
Customers requesting returns within 30 days of order date in "As New
Saleable Condition" will be issued a refund of the product cost only, and
is subject to a 20% restocking fee, which will be deducted from the
customer's refund, subject to the conditions below. Customers are
responsible for both outbound and return shipping and handling expenses.
If items are not returned in "As New Saleable Condition", a 25% restocking
fee will be deducted from the customer's refund in addition to any
maintenance or repair fees.
Returns received without an authorized RMA or after 30 days or Delivery
Refusal will not be accepted. If any item is accidentally accepted, you
will be contacted once to make arrangements for return shipping, then the
item will be treated as abandoned.
Report incorrectly filled orders immediately to Customer Service.
Corrected orders will be shipped promptly. Return shipping will be
reimbursed to customer.
If goods are cancelled BEFORE THEY ARE SHIPPED (usually 24-48 hours from
order placement), the order is cancelled and no charges are applied to the
customer. If items have been shipped at the time of cancellation,
customers are responsible for both outbound and return shipping and
handling expenses. In some cases, a restocking fee may also be applied.
Made to order and custom orders are NEVER returnable.
Expedited shipping at the customer's request is non-refundable.
I have read and agree to the above return policy:
Sign Name: ___________________________
Print Name: ___________________________ Date:___________
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